MOOD CARE — Refund & Return Policy

Last updated: [05-12-2025]

Thank you for shopping with MOOD CARE. We want you to love every product you purchase from us. If something isn’t right, we’re here to help with a simple, transparent return and refund process.

1. Eligibility for Returns

For hygiene and safety reasons, skincare products can only be returned if:

  • The product is unused,

  • The seal is intact,

  • The packaging is in its original condition,

  • The return request is made within 7 days of receiving the order.

Used, opened, or damaged products cannot be returned due to skincare industry safety standards.

2. Non-Returnable Items

We cannot accept returns for:

  • Opened or used skincare products

  • Items damaged due to misuse or negligence

  • Products bought on sale, promotions, or bundle deals

  • Free gifts or complimentary items

  • Items purchased from third-party sellers (only direct website purchases qualify)

3. Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.

If approved, we will issue your refund through:

  • Store credit / voucher (fastest method), or

  • Original payment method (may take 7–14 business days depending on your bank)

Shipping fees are non-refundable.

4. Exchanges

We offer exchanges only if:

  • You received a wrong, expired, damaged, or defective item.

To start an exchange, contact us within 48 hours of delivery with:

  • Order number

  • Photos/videos of the issue

We will arrange a replacement at no additional cost.

5. Return Shipping

  • If the item is being returned due to damage, defect, or wrong shipment, return shipping is free.

  • If you are returning for personal reasons (change of mind, ordered by mistake, etc.), return shipping costs must be covered by the customer.

Products must be shipped back securely to prevent damage.

6. How to Request a Return or Refund

Email us at: info@themoodcare.com
or message us on WhatsApp: +92-308-666-0771

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if applicable)

Our support team will respond within 24–48 hours.

7. Order Cancellation

  • Orders can be canceled within 1 hour of placing them.

  • After dispatch, cancellation is not possible.

8. Important Notes

  • We reserve the right to refuse returns that do not meet our return conditions.

  • Misuse of refund policies or repeated claims may lead to account review.

  • This policy protects our customers by ensuring product safety and authenticity.