MOOD CARE — Privacy Policy

MOOD CARE

Privacy Policy

Your information should be handled with clarity, care, and respect. This page explains what we collect, how we use it, and how we help protect it.

Last updated: 05-12-2025

Clear policies.
No unnecessary friction.

At MOOD CARE, we respect your privacy and are committed to protecting your personal information when you browse our website, place an order, or contact us.

We do not sell your personal data
Secure third-party payment processing
You can request access or deletion

Overview

What this policy covers.

This Privacy Policy explains how MOOD CARE collects, uses, stores, and safeguards your information when you use our website and services.

1

Information We Collect

We may collect the following types of information.

Personal information you provide

  • Name
  • Phone number
  • Email address
  • Billing address
  • Shipping address
  • Order history
  • Account login information, if applicable
  • Payment details processed securely by third-party gateways

Automatically collected information

  • IP address
  • Device type
  • Browser type
  • Approximate location
  • Pages viewed
  • Click activity
  • Cookies and tracking data

Communication information

If you contact us through WhatsApp, email, live chat, or social media, we may collect your name, contact details, and conversation history.

2

How We Use Your Information

We use your information to support your experience with MOOD CARE.

To process your orders

  • Manage payments
  • Arrange shipping
  • Send order updates
  • Handle returns or exchanges

To improve customer service

  • Respond to inquiries
  • Provide support
  • Resolve complaints

To personalize your shopping experience

  • Show relevant products
  • Improve website performance

For marketing, only with your consent

  • Send promotional emails
  • Provide discount codes
  • Run retargeting ads

You may opt out of marketing at any time.

3

Sharing Your Information

We do not sell your personal data.

We may share information only with trusted third parties that help us operate our services, including:

  • Payment processors
  • Shipping partners and couriers
  • Email marketing providers
  • Analytics tools such as Google Analytics
  • Website hosting companies
  • Advertising partners such as Google and Meta Ads

These companies receive only the information needed to perform their services.

4

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve site functionality
  • Remember your cart
  • Enable login sessions
  • Measure traffic and performance
  • Personalize content

You can disable cookies through your browser settings, but some features may not work properly.

5

Data Protection & Security

We use reasonable security measures to protect your information, including:

  • SSL encryption
  • Secure servers
  • Restricted data access
  • Payment processing through verified gateways

No method of transmission or storage is completely secure. While we take appropriate steps to protect your information, we cannot guarantee absolute security.

6

Your Rights

Depending on your region, you may have the right to:

  • Request access to your information
  • Correct or update your data
  • Request deletion of your account
  • Withdraw marketing consent
  • Ask how your data is processed

To request any of these actions, contact us at support@themoodcare.com.

7

Third-Party Links

Our website may contain links to external websites. We are not responsible for their content, privacy practices, or security. Please review their policies before sharing personal information.

8

Children’s Privacy

We do not knowingly collect information from individuals under the age of 13. If we become aware that such information has been collected, we will delete it promptly.

9

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised last updated date. Continued use of our website after updates means you accept the revised policy.

Contact

Questions about your data?

If you want to ask a question, request an update, or request deletion of your information, contact us directly.

Make a request

We typically respond within 24–48 hours.

By using our website, you agree to the terms of this Privacy Policy.