Privacy Policy

1

Information We Collect

We may collect the following types of information.

Personal information you provide

• Name
• Phone number
• Email address
• Billing address
• Shipping address
• Order history
• Account login information, if applicable
• Payment details processed securely by third-party gateways

Automatically collected information

• IP address
• Device type
• Browser type
• Approximate location
• Pages viewed
• Click activity
• Cookies and tracking data

Communication information

If you contact us through WhatsApp, email, live chat, or social media, we may collect your name, contact details, and conversation history.

2

How We Use Your Information

We use your information to support your experience with MOOD CARE.

To process your orders

• Manage payments
• Arrange shipping
• Send order updates
• Handle returns or exchanges

To improve customer service

• Respond to inquiries
• Provide support
• Resolve complaints

To personalize your shopping experience

• Show relevant products
• Improve website performance

For marketing, only with your consent

• Send promotional emails
• Provide discount codes
• Run retargeting ads

You may opt out of marketing at any time.

3

Sharing Your Information

We do not sell your personal data.

We may share information only with trusted third parties that help us operate our services, including:

• Payment processors
• Shipping partners and couriers
• Email marketing providers
• Analytics tools such as Google Analytics
• Website hosting companies
• Advertising partners such as Google and Meta Ads

These companies receive only the information needed to perform their services.

4

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve site functionality
• Remember your cart
• Enable login sessions
• Measure traffic and performance
• Personalize content

You can disable cookies through your browser settings, but some features may not work properly.

5

Data Protection & Security

We use reasonable security measures to protect your information, including:

• SSL encryption
• Secure servers
• Restricted data access
• Payment processing through verified gateways

No method of transmission or storage is completely secure. While we take appropriate steps to protect your information, we cannot guarantee absolute security.

6

Your Rights

Depending on your region, you may have the right to:

• Request access to your information
• Correct or update your data
• Request deletion of your account
• Withdraw marketing consent
• Ask how your data is processed

To request any of these actions, contact us at support@themoodcare.com.

7

Third-Party Links

Our website may contain links to external websites. We are not responsible for their content, privacy practices, or security. Please review their policies before sharing personal information.

8

Children’s Privacy

We do not knowingly collect information from individuals under the age of 13. If we become aware that such information has been collected, we will delete it promptly.