Refund & Return Policy

1

Eligibility for Returns

For hygiene and safety reasons, skincare products can only be returned if:

• The product is unused
• The seal is intact
• The packaging is in its original condition
• The return request is made within 7 days of receiving the order

Used, opened, or damaged products cannot be returned due to skincare industry safety standards.

2

Non-Returnable Items

We cannot accept returns for:

• Opened or used skincare products
• Items damaged due to misuse or negligence
• Products bought on sale, promotions, or bundle deals
• Free gifts or complimentary items
• Items purchased from third-party sellers

3

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.

If approved, we will issue your refund through:

• Store credit / voucher as the fastest method, or
• Original payment method, which may take 7–14 business days depending on your bank

Shipping fees are non-refundable.

4

Exchanges

We offer exchanges only if you received a wrong, expired, damaged, or defective item.

To start an exchange, contact us within 48 hours of delivery with:

• Order number
• Photos or videos of the issue

We will arrange a replacement at no additional cost.

5

Return Shipping

• If the item is being returned due to damage, defect, or wrong shipment, return shipping is free.
• If you are returning for personal reasons, return shipping costs must be covered by the customer.
• Products must be shipped back securely to prevent damage.

6

How to Request a Return or Refund

Email us at info@themoodcare.com or message us on WhatsApp at +92-308-666-0771.

Please include:

• Your full name
• Order number
• Reason for return
• Photos, if applicable

Our support team will respond within 24–48 hours.

7

Order Cancellation

• Orders can be canceled within 1 hour of placing them.
• After dispatch, cancellation is not possible.

8

Important Notes

• We reserve the right to refuse returns that do not meet our return conditions.
• Misuse of refund policies or repeated claims may lead to account review.
• This policy helps protect product safety and authenticity.

If you have any questions, reach out and we will help you quickly.