FAQs

Please read our FAQ before sending us a message.

Yes! Our formulations are designed to be gentle yet effective. Each product is suitable for all skin types, including sensitive skin, unless otherwise stated. If you have extremely reactive skin, we recommend patch testing first.

Snail mucin is a naturally hydrating and repairing ingredient known for:
✔ boosting hydration
✔ smoothing texture
✔ supporting skin repair
✔ calming irritation
✔ enhancing glow

Our snail mucin is high-purity, ethically sourced, and filtered for safety.

Yes. We never test on animals, and our snail mucin is collected through non-harmful, ethical processes.

Absolutely. Our cleanser, mist, and serum are designed to work as a 3-step Glow Routine:

  1. Cleanse
  2. Hydrate/Prep
  3. Treat

Each step enhances absorption and results.

You may see:

  • instant hydration after first use
  • smoother texture & less redness in 7–10 days
  • brighter, clearer skin in 3–4 weeks

Consistency = best results.

Yes. Snail mucin and niacinamide help calm breakouts, support repair, and strengthen the skin barrier. They do not clog pores.

Our formulas are gentle, but we always recommend consulting your doctor before introducing new skincare during pregnancy.

Shipping

Delivery time depends on your city and courier service, but most orders arrive within 3–5 working days.

Once your order is shipped, you will receive a tracking link via email or SMS.
You can also track from your My Account → Orders page.

Contact us immediately at support@themoodcare.com or WhatsApp.
If the order hasn’t been shipped yet, we can update the address.

Not at the moment, but we are working on global shipping soon.

Payment

We accept:

  • COD (Cash on Delivery)

••Bank/Card payments (if enabled)

Most major cities are covered. If your area is not eligible, our system will notify you at checkout.

Returns

Yes — only if the product is unused, sealed, and in its original condition.
Returns must be requested within 7 days of delivery.

Opened or used skincare items cannot be returned due to hygiene reasons.

We will replace it for free.
Just contact us within 48 hours of receiving your order and send photos of the issue.

Refunds can be issued as:

  • Store credit (fastest), or
  • Refund to your original payment method (may take 7–14 days)

Shipping charges are non-refundable.

Account

No. You can checkout as a guest.
But having an account lets you:
✔ track orders
✔ view order history
✔ manage addresses
✔ get faster support

You can reach us at:
info@themoodcare.com
WhatsApp: +92-308-666-0771
We typically respond within 24–48 hours.

Yes—check the packaging for the printed expiry date.
Once opened, use within 6–12 months depending on the product.