MOOD CARE – Privacy Policy

Last updated: 05-12-2025

At MOOD CARE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1. Personal Information (provided by you)

  • Name

  • Phone number

  • Email address

  • Billing address

  • Shipping address

  • Payment details (processed securely by third-party gateways)

  • Order history

  • Account login information (if applicable)

2. Automatically Collected Information

When you browse our website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Location (approximate)

  • Pages viewed

  • Click activity

  • Cookies and tracking data

3. Information from Communication

Through:

  • WhatsApp

  • Email

  • Live chat

  • Social media messages

This may include your name, contact information, and conversation history.

2. How We Use Your Information

We use your data to:

✔ Process your orders

  • Manage payments

  • Arrange shipping

  • Send order updates

  • Handle returns or exchanges

✔ Improve customer service

  • Respond to inquiries

  • Provide support

  • Resolve complaints

✔ Personalize your shopping experience

  • Show relevant products

  • Improve website performance

✔ Marketing (only with your consent)

  • Send promotional emails

  • Provide discount codes

  • Run retargeting ads

You may opt-out of marketing at any time.

3. Sharing Your Information

We do not sell your personal data.

We may share information only with trusted third parties, such as:

  • Payment processors (e.g., Stripe, PayPal, local gateways)

  • Shipping partners & couriers

  • Email marketing providers

  • Analytics tools (e.g., Google Analytics)

  • Website hosting companies

  • Advertising partners (Google, Meta Ads)

These companies receive only the information needed to perform their services.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site functionality

  • Remember your cart

  • Enable login sessions

  • Measure traffic and performance

  • Personalize content

You can disable cookies through your browser settings, but some features may not work properly.

5. Data Protection & Security

We use advanced security measures to protect your information, including:

  • SSL encryption

  • Secure servers

  • Restricted data access

  • Payment processing through verified gateways

However, no method of transmission is 100% secure. We cannot guarantee absolute protection but take all reasonable steps to keep your data safe.

6. Your Rights

Depending on your region, you may have the right to:

  • Request access to your information

  • Correct or update your data

  • Request deletion of your account

  • Withdraw marketing consent

  • Ask how your data is processed

To request any of these actions, contact us at support@themoodcare.com.

7. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their content or privacy practices.
Please review their policies before providing personal information.

8. Children’s Privacy

We do not knowingly collect information from individuals under the age of 13.
If we discover such data, we delete it immediately.

9. Changes to This Privacy Policy

We may update this policy from time to time.
Updates will be posted on this page with a new “Last Updated” date.
Continued use of our website after updates means you accept the new terms.

10. Contact Us

If you have questions about this Privacy Policy or want to request data changes:

📩 Email: info@themoodcare.com
📱 WhatsApp: +92-308-666-0771
🌐 Website: www.themoodcare.com

We respond within 24–48 hours.